- Acceptance of Terms By accessing or using www.empirenutritionli.com, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use this Website.
- Changes to Terms We reserve the right to modify, amend, or replace these Terms and Conditions at any time without prior notice. Any changes will be effective upon posting on this Website. Your continued use of the Website after any modifications constitutes acceptance of the new terms.
- Use of Website a. Users are responsible for all content they post, upload, or otherwise submit to the Website. By submitting content, you grant www.empirenutritionli.com a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content. b. Prohibited Activities: Users must not engage in any unlawful or harmful activities on the Website, including but not limited to spamming, hacking, or violating intellectual property rights.
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Privacy Policy Your use of the Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
- Intellectual Property a. Ownership: All content, logos, graphics, and materials on this Website are the intellectual property of www.empirenutritionli.com or its licensors and are protected by copyright, trademark, and other intellectual property laws. b. Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use the Website for personal, non-commercial purposes only.
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Disclaimer of Warranties a. www.empirenutritionli.com provides the Website "as is" and "as available." We make no warranties or representations about the accuracy or reliability of the Website's content or functionality. b. We disclaim any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
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Limitation of Liability www.empirenutritionli.com and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of or inability to use the Website.
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Indemnification You agree to indemnify and holdwww.empirenutritionli.com and its affiliates harmless from any claims, losses, liabilities, expenses, or demands, including legal fees, arising out of your use of the Website or violation of these Terms and Conditions.
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Governing Law These Terms and Conditions are governed by and construed in accordance with the laws ofNew York State, and any disputes will be subject to the exclusive jurisdiction of the courts in New York State.
- Contact Us If you have any questions or concerns about these Terms and Conditions, please contact us at info@empirenutritionli.com.
Delivery Terms and Conditions:
Delivery Areas and Zones
We offer meal deliveries to the following areas:
- Nassau County
- Queens
- Brooklyn
- Staten Island
- Bronx
- Manhattan
- Select sections in Suffolk County (Western Suffolk)
Delivery Times:
-Our meal deliveries scheduled for Sundays will be made within the following time window: 8:00 AM to 5:00 PM. Please be prepared to receive your order during this timeframe. If you have any special requests or need to make specific delivery arrangements, please contact our customer support team, and we will do our best to accommodate your needs.
Delivery Fees:-Upon checkout, a standard meal delivery fee of $10 will be applied to your order. If you prefer not to pay a delivery fee, you have the option to choose our convenient in-store pickup service. Simply select the "In-Store Pickup" option during the checkout process, and your order will be ready for pickup at our designated location.
Delivery Methods:-We take food safety and quality seriously. All food orders are delivered in temperature-controlled vans or vehicles to ensure that your meals arrive fresh and at the proper temperature. Our dedicated delivery team is trained to handle your orders with care, from our kitchen to your doorstep.
Delivery Packaging:-Our meal bundles are carefully packaged in boxes with our delivery information prominently displayed on the box. As soon as your meals are securely packed, they are promptly placed into our temperature-controlled vans for delivery. This ensures that your order is protected and maintains its freshness throughout the delivery process.
Delivery Confirmation:-Confirming the delivery of your order is a simple process. Our professional drivers will notify you via email or text message as soon as your package has been successfully delivered to your specified location. Additionally, for your peace of mind, all deliveries are meticulously logged on our end, complete with photos and time stamps. This record of delivery helps ensure the accuracy and accountability of our service.
Delivery Delays:Your safety and the quality of your meals are our top priorities. In the event of severe weather conditions that may impact our delivery operations, we will make every effort to notify you promptly. Depending on the severity of the weather, this may include:- A later delivery time to ensure the safety of our delivery team.- In more serious conditions, rescheduling the delivery to the next available date.
Please rest assured that we will communicate any weather-related delivery changes as soon as possible to minimize inconvenience. Your understanding and cooperation during such circumstances are greatly appreciated.
Returns and Refunds:Once your meal prep order has been successfully delivered, we do not accept returns. It is the customer's responsibility to ensure they are present to receive the delivery and safely store their meals in a temperature-controlled environment upon arrival.Refund Processing Time:If a refund is requested, please allow up to 7 days for the refund to be processed. This processing time is necessary due to the high volume of orders we handle. We appreciate your patience and understanding in this matter.Requesting a Refund:If you would like to request a refund, please follow these steps:- Send an email toinfo@empirenutritionli.com.- Include your name and order number in the email.- Clearly state the reason for requesting a refund.
Our team will review your request promptly and initiate the refund process in accordance with our refund policy.
Customer Responsibilities:- Customer Responsibility for Food Safety: Customers are responsible for ensuring that they are present to receive their meal bundle orders upon delivery. It is imperative that orders are promptly placed in a temperature-controlled environment once they are delivered. We are not responsible for any food items that are not properly stored or handled once they have been delivered.
Contact Information for Delivered Packages:
- For any questions, concerns, or inquiries about your delivered packages, please contact us at info@empirenutritionli.com. Our customer support team is ready to assist you with any issues or information you may need regarding your order.
Uncontrollable Events and Delivery Changes:
- In the event of uncontrollable events, such as severe weather conditions or unforeseen circumstances that may affect the delivery schedule, we will make every effort to contact the customer promptly. We will use the contact information provided during the ordering process, which may include phone or email.
- Please note that while we will do our best to accommodate delivery changes, no refunds will be given due to delivery issues caused by uncontrollable events. We appreciate your understanding in these situations as we prioritize the safety and well-being of our delivery team and the quality of your meals.
Legal Compliance:
- Compliance with New York State Standards: We want to assure our customers that all our shipping and delivery practices adhere to the legal standards and regulations set forth by the state of New York. Your safety and satisfaction are our top priorities, and we are committed to upholding the highest standards of compliance and quality in all aspects of our service.
Privacy and Customer Information:
- At Empire Nutrition, we take your privacy seriously. We are committed to safeguarding your personal information and will not share or sell it to third parties. Any information provided to us during the ordering and delivery process will be used solely for the purpose of fulfilling your orders and providing you with the best possible service. Your trust is important to us, and we are dedicated to maintaining the confidentiality and security of your information.
This statement reinforces your commitment to customer privacy and can help instill confidence in your customers that their personal information is being handled with care and respect.
Cancellation Policy:
- Orders that need to be canceled must be requested before Friday at 8:00 AM EST. Any orders not canceled before this cutoff time will be processed and scheduled for delivery or in-store pickup. We appreciate your understanding in adhering to this timeline.
Contact Information for Questions and Concerns:
For any questions, concerns, or cancellations, please contact our customer support team at info@empirenutritionli.com. We are here to assist you with any inquiries you may have regarding your orders or our services.
